14 day no hassle returns policy
We offer a 14 day returns policy giving you the chance to check and try your items. If you are not happy with your order for any reason, you may return it for a full refund or exchange. We advise that you obtain proof of posting for your own records, and also opt for a signed delivery system such as recorded delivery. Unfortunately we cannot take responsibility for any losses or damage that occurs in transit.
Just email us at firstname.lastname@example.org within14 days when we will issue you with a returns number, and on receipt of the returned goods we will be happy to refund the cost excluding the delivery fee.
Please note: Items must be in the original packaging, in original condition, complete with tags still attached if appropriate. Items returned outside of this criteria, will be liable to a restocking charge at our discretion. Personalised items cannot be returned. All refunds are credited to the original purchaser's card. Refunds are usually made immediately, but please allow up to 7 days for the transaction.
Please send your returns and exchanges
The Shropshire Toyshop