Returns Policy

Returns

14 day no hassle returns policy

We offer a 14 day returns policy giving you the chance to check and try your items. If you are not happy with your order for any reason, you may return it for a full refund or exchange. We advise that you obtain proof of posting for your own records, and also opt for a signed delivery system such as recorded delivery. Unfortunately we cannot take responsibility for any losses or damage that occurs in transit.

Just email us at hello@theshropshiretoyshop.co.uk  within14 days when we will issue you with a returns number, and on receipt of the returned goods we will be happy to refund the cost excluding the delivery fee.

Please note:  Items must be in the original packaging, in original condition, complete with tags still attached if appropriate. Items returned outside of this criteria, will be liable to a restocking charge at our discretion.  Personalised items cannot be returned. All refunds are credited to the original purchaser's card. Refunds are usually made immediately, but please allow up to 7 days for the transaction.

Please send your returns and exchanges

The Shropshire Toyshop

Booley House

Booley

Nr Shrewsbury

Shropshire

SY4 4LY